Elite Beauty Customer Charter

Are you fed up of websites failing to deliver on their promises?

At Elite Beauty we regularly shop online. Sadly, many companies simply want to take your money and ignore you when things go wrong.

At Elite Beauty we pride ourselves on exceeding your service expectations and showing other companies how pre-purchase advice and post-purchase support really should be done. This makes us stand head and shoulders above other online skin care retailers and is the main reason our customers keep coming back again and again.

The Elite Beauty Customer Charter clearly outlines our commitment to you:

• We aim to give you the highest possible levels of customer satisfaction and quality of service every time
• We strive to consistently delight our customers by exceeding their expectations
• We dedicate ourselves to improving, continually, the quality of products and services
• We will keep our prices as low as possible
• We will make a fully trained Dermalogica therapist available for expert advice and assistance both before and after purchase
• We will respond to all queries in a timely fashion
• Your order will normally be despatched the same or next working day
• If you have not received your order within seven working days from despatch (UK deliveries only), we will send a replacement (subject to Royal Mail checks)
• If we have professionally recommended Dermalogica products to you and you are not 100% satisfied, simply return them to us and we will refund the cost of your products and postage
• We will package your order carefully so that your order arrives in perfect condition
• We will provide a safe and secure website using the latest security technologies to protect your details
• We pride ourselves on not making mistakes; on the very rare occasion they happen we will rectify the problem to your satisfaction
• If you are in any way disappointed with any aspect of our services, as a valued customer, we would very much like to hear from you so that we can maintain our high standards and provide you with outstanding service.

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Any information provided on this website is not intended as medical advice.   If you have a medical concern, please consult your Doctor.