We
receive many enquiries, so in order to provide easier access to information by
our customers we have listed below some of the more common questions we receive.
Of course, our Customer Services Department is always ready to help, please click here to mail us. |
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Products |
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Q.
Are all your products fresh and genuine?
A.
Definitely, 100%. We never sell anything on our website other than genuine brand
items direct from the manufacturer.
Our products are sourced from the
official UK distributors. Unlike some UK suppliers that sacrifice product quality
for additional profit, we do not source products from the grey market (buying
the same product cheaper overseas and selling it in UK) as we cannot guarantee
how old it is, nor how it has been stored. Also ingredients, packaging and instructions
can differ between products sourced from different countries. Why would we risk
losing our reseller status and risk you being a dissatisfied customer?
Freshness is also 100% guaranteed as all products are sealed in original packaging
and we regularly receive deliveries direct from the manufacturers - our high stock
turnover gives you assurance that our products haven't been sitting around in
a grotty old warehouse for years collecting dust. |
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All
of which can testify to the quality of the products received by our customers. |
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Q.
Do you have a catalogue?
A. No, but everything procurable is
listed on our website with photos and general descriptions. Our website is updated
in real-time ensuring everything listed is procurable for immediate shipment. |
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Q.
Do you provide samples?
A.
Yes. We want you to try new products before you buy them. You may choose up to
4 free samples for every product that you buy costing over £8. If you do
not select any samples our qualified skincare therapists will send you samples
that they feel you may benefit your skin. We also provide samples specifically
tailored to your skin following a consultation. It is possible to place "sample-only" orders by simply adding samples rather than products to the basket then proceeding to the checkout - you may order up to 4 free samples in this way.
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Still
have questions? Please click here to mail us. |
